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aHi. This is the Customer Service. How can I help you?

您好。这里是客服部。我能为您做什么?

bHi. I bought one of your vacuums from spend-wart. It’s broken now.

您好。我在Spend-Wart买了你们生产的吸尘器。现在它坏了。

aIs it under warranty?

它还在保修期内吗?

bI think so. I bought it four months ago.

我想是的。我是四个月前买的。

aYes, it is still covered by our warranty. Tell me the modle number of your vacuum, please.

是的,它还在保修期内。请告诉我您的吸尘器的型号。

bOkay. The model number is 6594-c.

好的。型号是6594-C。

aWhat’s your address, your name and your phone number?

您的地址、姓名和电话号码呢?

b906 Ottawa street. My name is David Yang. My phone number is 713-786-0234.

渥太华街906号。我是David Yang。我的电话是713-786-0234

aOkay. There are two Customer Service Offices in your area. The nearest one is Chadwich and Hacks Appliances.

好的。在您的居住地区有两个客服中心。最近的是Chadwich and Hacks Appliances

bCould you tell me where the office is located?

请告诉我它的地址

aSure. 878 Fennel South.

南费奈尔大街878号。

bOh, I know that place. It’s only two minutes drive.

哦,我知道那个地方,开车过去只要两分钟。

aYou have to call the office first.

您需要先打电话预约

bAll right. Thank you very much for your help.

好的。谢谢你的帮助。

aMy pleasure.

我的荣幸。

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