- aCan you tell me, Ms. Smith, about the training programs you initiated this year?
- bWe ran a call center training service and language program to ensure that our customer service representatives are well trained.
- aWhat’s the result?
- bWe directly attribute an increase in our customer service feedback of 50% to the increase in language skills and training that our employees have received.
- aThat seems very impressive. Good work!
- bThank you, but I cannot take all the credit. Our employees have all worked very hard to increase their productivity level.