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a Hi, there’s a problem with this stereo. I’d like to return it, please.

你好,这台音响有点问题。我想退货。

bWhat’s the problem?

是什么问题呢?

a The tape player doesn’t work.

磁带的放音装置坏了。

bO.K. Do you have your receipt?

好的,您有收据吗?

a Yes, here you are.

有,给你。

bThank you. Do you want your money back, or would you like to exchange it?

谢谢。你是想拿回现金呢还是想换一件商品。

a I think I’d like to just get another stereo, please.

我想我还是换另一台音响。

bO.K. Here’s a receipt for store credit. Just take it back to the stereo section and one of our salesmen will help you.

好的,这是我们商店退货单的单据。把它拿去音响部,售货员会帮您的。

a Thanks a lot.

非常谢谢。

bNo problem. Thank you.

不客气。谢谢你。

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