我的账单的有问题_情景会话_英语对话

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a Hello. Can I help you? 您好。我能帮您什么？: bI need to talk with someone about my bill.
是关于我的账单的问题。
a Okay. Hold on the line. James will be with you in just a moment. 好的。请稍等。詹姆斯会来解决您的问题。: bThanks.
谢谢。
a Hi, this is James in customer sevice. What can I do for you? 您好，我是客户服务部的詹姆斯。我能为您做什么？: bHi, James. The bill I received yesterday for my home cable TV service is wrong.
你好，詹姆斯。昨天我收到了有线电视的账单，但是账单有错误。
a What’s your account number? 您的账号是什么？: b200508.
200508.
a Okay. The regular monthly charge should be $65. 每月的费用应该是65美元。: bRight. But yesterday I got a bill for $85.
对的，但是账单上是85美元。
a The cable TV company charged you an extra $20 because of your late payments for the last two months. 有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了。: bOh, I see. Thanks.
哦，是这样啊。谢谢。