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aHello. Thank you for calling Spend Mart.

您好。感谢您致电Spend Mart。

bIs this the Customer Service Desk?

请问是客户服务柜台吗?

aYes. How can I help you?

是的。我能为您做什么?

bI bought a sweater from your store a week ago. It says size 12. But actually, it is a size 10. Can I exchange it?

一周前我在你们的店里买了一件毛衣。标着是12号,可实际上是10号。我能换一件吗?

aDo you have the receipt with you?

请问您还留着收据吗?

bYes, I do.

是的。

aI like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.

很抱歉给您造成的麻烦。请带着您的收据和毛衣到店里更换您需要的尺码。

bThank you very much.

谢谢。

aYou’re welcome.

别客气。

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