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a
Room service.What can I do for you?
客房部。我能为您做什么吗？
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bThis is room 2012. Where is my laundry?You promised to send to me this morning.
这是房间2012。我送洗的衣服呢？你们承诺今天早晨会送来的。
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a
Well,let me check for you. I am sonry,sir. They mistook your order as a normal one.Actualty it's an express laundry,is that right?
让我查一下。很抱歉，先生。工作人员将您的单子当成了普通的订单，实际上您要的是速洗服务，对吗？
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bYes,I ordered the express service．
是的，是要求速洗的。
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a
Sir,we are terribly sorry for that.We will refund the charge and send your laundry to your room 3 hours later. Is that all right?
先生，我们对此感到非常抱歉，我们将退还您的洗衣费，并会在3小时内将您的衣服洗好送到您的房间内。您觉得怎么样呢？
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bThat's fine.
可以。
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