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a
Hi. This is the Customer Service. How can I help you?
您好。这里是客服部。我能为您做什么？
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bHi. I bought one of your vacuums from spend-wart. It’s broken now.
您好。我在Spend-Wart买了你们生产的吸尘器。现在它坏了。
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a
Is it under warranty?
它还在保修期内吗？
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bI think so. I bought it four months ago.
我想是的。我是四个月前买的。
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a
Yes, it is still covered by our warranty. Tell me the modle number of your vacuum, please.
是的，它还在保修期内。请告诉我您的吸尘器的型号。
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bOkay. The model number is 6594-c.
好的。型号是6594-C。
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a
What’s your address, your name and your phone number?
您的地址、姓名和电话号码呢？
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b906 Ottawa street. My name is David Yang. My phone number is 713-786-0234.
渥太华街906号。我是David Yang。我的电话是713-786-0234
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a
Okay. There are two Customer Service Offices in your area. The nearest one is Chadwich and Hacks Appliances.
好的。在您的居住地区有两个客服中心。最近的是Chadwich and Hacks Appliances
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bCould you tell me where the office is located?
请告诉我它的地址
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a
Sure. 878 Fennel South.
南费奈尔大街878号。
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bOh, I know that place. It’s only two minutes drive.
哦，我知道那个地方，开车过去只要两分钟。
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a
You have to call the office first.
您需要先打电话预约
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bAll right. Thank you very much for your help.
好的。谢谢你的帮助。
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a
My pleasure.
我的荣幸。
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