- aI'm sorry. I've lost my tags and receipt. How can I do about it?
- bI see. What is your baggage? And do not remember the tag's number or color?
- aIt's a suitcase. But I've forgot the exact color. Maybe it is red or something.
- bCould you give me a description of your case?
- aIt's like this. It's square with a leather cover. Yes,I remember, there is a green string around the handle. That's right.
- bI'll check it for you... sorry to keep you waiting. I've found it.Is this yours?
- aYes,It is the right one.
- bWill you show me your key card, please?
- aHere it is．
- bAll right. Now you can take your case away.