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aGood morning, sir. Can I help you?

早上好,先生,有什么可以为您服务的?

bI'm due to check out tomorrow, but I'd like to extend my stay by two days.

我明天应该结账,但是我还想再住两天。

aCould I have your name and room number?

我可以问一下您的姓名和房间号吗?

bTom Black in Room 207.

汤姆·布莱克,207房间。

aPlease wait a moment, Mr. Black. I'll have to check the reservation records... I'm sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.

请稍等,布莱克先生。我得查一下预订记录……对不起,今天我们要接待几个旅行团。他们预定了10层的所有房间。

bWhat can be done then?

那怎么办呢?

aIf you don't mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.

如果您愿意搬到另外一个房间住,我们可以为您安排一下。我们通常会有取消的预订或者没有来的客人。

bThat's quite all right. Thank you.

那太好了,谢谢你。

aIt's my pleasure.

愿意为您服务。

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