Good morning, sir. Can I help you?

早上好，先生，有什么可以为您服务的？

Could I have your name and room number?

我可以问一下您的姓名和房间号吗？

Please wait a moment, Mr. Black. I'll have to check the reservation records... I'm sorry, but we are expecting several tour groups to arrive today. They have booked all the rooms on the 10th floor.

请稍等，布莱克先生。我得查一下预订记录……对不起，今天我们要接待几个旅行团。他们预定了10层的所有房间。

If you don't mind transferring to another room, we may manage it for you. We usually have cancellations or no-shows.

如果您愿意搬到另外一个房间住，我们可以为您安排一下。我们通常会有取消的预订或者没有来的客人。

It's my pleasure.

愿意为您服务。